Boitumelo Fole

Dedicated Culinary Professional & Customer Service Specialist

Midrand, ZA.

About

Dedicated and efficient professional with 1.5 years of experience in fast-paced culinary environments, specializing in high-quality food preparation and exceptional customer service. Proven ability to manage cash transactions, maintain stringent hygiene standards, and enhance customer satisfaction through strong communication and problem-solving skills. Eager to leverage transferable skills in a dynamic new role.

Work

BIG SLICE MUNCHIES

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Cook

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Summary

Executed daily kitchen operations and provided exceptional customer service in a fast-paced food establishment, ensuring high-quality food standards and customer satisfaction.

Highlights

Consistently prepared and cooked a diverse menu of food items, adhering strictly to company standards and recipes, ensuring high-quality output and operational efficiency.

Provided outstanding customer service to a high volume of patrons, accurately taking orders and resolving inquiries to enhance the dining experience and foster repeat business.

Maintained impeccable cleanliness and hygiene across all food preparation and serving areas, consistently meeting health and safety regulations and contributing to a safe environment.

Managed daily cash transactions with 100% accuracy and supported basic bookkeeping tasks, contributing to efficient financial operations and accountability.

Cultivated strong customer service skills, demonstrating patience, empathy, and professionalism in daily interactions to build rapport and ensure positive customer experiences.

Education

Maphutha Secondary School

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National Senior Certificate (Matric) General Studies

Languages

Sesotho

Sepedi

Setswana

isiZulu

English

Skills

Customer Service

Customer Interaction, Problem Resolution, Client Relations, Order Management, Patience, Empathy, Professionalism.

Bookkeeping

Cash Handling, Financial Transactions, Record Keeping.

Computer Literacy

Basic Computer Skills, Software Proficiency.

Time Management

Prioritization, Efficiency, Task Organization, Fast-Paced Environment.

Food Preparation

Cooking, Food Standards, Recipe Adherence.

Hygiene Standards

Cleanliness, Health & Safety, Sanitation.

Communication

Verbal Communication, Active Listening, Team Collaboration.